Shipping policy

Last updated October 19, 2026

Where we ship

We ship to street addresses in the 50 US states and the District of Columbia. We cannot deliver to PO boxes, APO/FPO addresses or US territories. Our boneless couches ship to the contiguous US only; their product page says so.

What it costs

Shipping is free. The price you see on the product page is the total, plus any taxes shown at checkout.

How long it takes

• Processing: we hand your order to the carrier within 1-3 business days after payment.
• Transit: standard ground shipping usually takes 3-7 business days after it ships.
• A few products ship from a partner warehouse outside the US and take longer. Their product page and checkout show the exact estimate, and that estimate is the one that applies. Any import duties are paid by us; you never pay anything on delivery.
• Business days are Monday to Friday, not counting US public holidays. Holidays, severe weather and carrier delays can add time.

Tracking

We email you a tracking number as soon as the carrier has your parcel. You can also check progress any time on your order status page, which is linked in your confirmation email.

Orders that are late

If we cannot ship your order within the processing time shown for it, or the estimate changes, we will email you before the date passes. You can then wait for the new date or cancel for a full refund.

Wrong address, lost or damaged parcels

Check the address in your order confirmation. If it is wrong, write to support@sturdyharbor.com immediately and we will try to correct it before shipping. If a parcel is lost in transit or arrives damaged, tell us within 30 days of the expected delivery and we will send a replacement or refund you in full. See the refund policy.

Several items

Items in one order can arrive in separate parcels and on different days.